FAQ'S

REMOTE CONTROL USAGE

A:Please hold the remote close to the TV Box
Using the remote, press the Back and Home buttons on the remote at the same time until the pairing process is complete.

A: During initial setup using the remote select Set up remote option.
To setup volume control choose what you will use to play sound.
TV, Soundbar, AV Receiver
Select the brand of device.
You will hear music -> Click on Next
Follow the prompts.

A: Using the remote navigate to Settings -> Remotes & accessories.
Select the existing remote -> Select Forget. You can also see the Battery charge percentage in this menu.
To Re-pair the remote press the Back and Home buttons on the remote at the same time until the pairing process is complete.

A: Using the remote navigate to Settings -> Remotes & accessories.
Select the connected remote control.
The battery status will be displayed.

A: Using the remote navigate to Settings-> Setup remote buttons -> Add device
Select your device: TV, Soundbar, AV Receiver
Select the brand of device.
You will hear music -> Click on Next
Follow the prompts.

GENERAL QUESTIONS

A: Yes! Google Certification means that the Nova Pro Streaming Box will have no issue running apps that require a Google Certified device, such as DStv Now.

A: The Nova Pro Streaming Box is a Netflix certified devices. Therefore, Netflix supports full UHD resolution (3,840 x 2,160) with High Dynamic Range (HDR), where content supports.  Please note you'll also need to be subscribed to the Netflix Premium package.

A: Yes (Separate subscriptions to services may still be required.)

A: You'll be able to enjoy full Dolby Digital (5.1) on Netflix over HDMI.  Please note that Netflix does not support Dolby Digital (5.1) over SPDIF.

A: Support can be given via mail (support@nology.co.za) or our call centre, available from 08:00 - 17:00 Monday - Thursday, and Friday 08:00 - 16:00.

A: AI-SR is an enhanced upscaling technology that automatically upscales lower resolution content to near-4K quality in real-time. It improves video quality and provides sharper and more detailed visuals.

A: HDR stands for 'High Dynamic Range' and delivers images with more colour, better contrast levels and increased brightness - offering a truly stunning visual experience.  Please note that the TV and content must be compatible with HDR.

A: Ultra HD (also known as 4K or UHD) refers to the resolution of the TV, which is a measure of how much detail you can see on the screen.  Ultra HD offers four times the resolution of Full HD and offers improvement in both picture clarity, detail.

A: The Nova Pro Streaming Box is supplied with a USB-C power interface that supports 5V power input.

A: Yes, the Nova Android TV Box includes a High-Speed HDMI cable in the box.

A: Firmware will be pushed automatically to your Nova Pro Streaming Box when online.  In the event this does not happen, you can manually check for a firmware update in settings.

A: The Nova Pro Streaming Box has Dual-Band Wi-fi 6 (802.11AX) as well as Bluetooth 5.2 connectivity.

A: The Nova Android TV Box runs Android TVTM OS (14 or newer).  A specially designed Android version for use with a TV and navigation via a TV remote control.

A: Your Nova Pro Streaming Box comes with a 12-month warranty against manufacturing defects.

A: The Nova Android TV Box will work with any TV that has an HDMI input.