FAQ's & Downloads


A: Yes! Google Certification means that the Nova Android TV Box will have no issue running apps that require a Google Certified device, such as DStv Now.

A: The Nova Android TV Box is one of the few locally available Netflix certified devices. Therefore, Netflix supports full UHD resolution (3,840 x 2,160) with High Dynamic Range (HDR), where content supports.  Please note you'll also need to be subscribed to the Netflix Premium package.

A: Yes (Separate subscriptions to services may still be required.)

A: You'll be able to enjoy full Dolby Digital (5.1) on Netflix over HDMI.  Please note that Netflix does not support Dolby Digital (5.1) over SPDIF.

A: Support can be given via mail ( or our call centre, available from 08:00 - 17:00 Monday - Thursday, and Friday 08:00 - 16:00.

A: HDR stands for 'High Dynamic Range' and delivers images with more colour, better contrast levels and increased brightness - offering a truly stunning visual experience.  Please note that the TV and content must be compatible with HDR.

A: The card slot supports up to 128GB.

A: Ultra HD (also known as 4K or UHD) refers to the resolution of the TV, which is a measure of how much detail you can see on the screen.  Ultra HD offers four times the resolution of Full HD and offers improvement in both picture clarity, detail.

A: The Nova Android TV Box includes a High-Speed HDMI cable in the box.

A: Firmware will be pushed automatically to your Nova Android TV Box when online.  In the event this does not happen, you can manually check for a firmware update in settings.

A: The Nova Android TV Box has both Dual-Band Wi-fi (802.11AC), as well as a 10/100 Ethernet port to connect to your existing network.

A: Your Nova Android TV Box will prompt you to pair your Bluetooth remote on the initial setup.  However, in the occurrence that it unpairs, simply go to Settings >  Add Accessory and place the remote in pairing mode by pressing home and back buttons down together.  The LED on the remote, will blink to show pairing mode is active.

A: The Nova Android TV Box runs Android TVTM OS (11 or newer).  A specially designed Android version for use with a TV and navigation via a TV remote control.

A: Your Nova Android TV Box comes with a 12-month warranty against manufacturing defects.

A: The Nova Android TV Box will work with any TV that has an HDMI input.