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FAQ'S
Q: Is the Nova Android TV Box a Google Certified device?
A: Yes! Google Certification means that the Nova Android TV Box will have no issue running apps that require a Google Certified device, such as DStv Now.
Q: Is the Nova Android TV Box a Netflix Certified device?
A: The Nova Android TV Box is one of the few locally available Netflix certified devices. Therefore, Netflix supports full UHD resolution (3,840 x 2,160) with High Dynamic Range (HDR), where content supports. Please note you'll also need to be subscribed to the Netflix Premium package.
Q: Does the Nova Android TV Box support Netflix, DSTV, Showmax and Disney+?
A: Yes (Separate subscriptions to services may still be required.)
Q: Does the Nova Android TV Box support Dolby Digital through Netflix?
A: You'll be able to enjoy full Dolby Digital (5.1) on Netflix over HDMI. Please note that Netflix does not support Dolby Digital (5.1) over SPDIF.
Q: What support is available for the Nova Android TV Box?
A: Support can be given via mail (support@nology.co.za) or our call centre, available from 08:00 - 17:00 Monday - Thursday, and Friday 08:00 - 16:00.
Q: What is High Dynamic Range (HDR)?
A: HDR stands for 'High Dynamic Range' and delivers images with more colour, better contrast levels and increased brightness - offering a truly stunning visual experience. Please note that the TV and content must be compatible with HDR.
Q: What is the maximum capacity of the micro SD card?
A: The card slot supports up to 128GB.
Q: What is Ultra HD resolution?
A: Ultra HD (also known as 4K or UHD) refers to the resolution of the TV, which is a measure of how much detail you can see on the screen. Ultra HD offers four times the resolution of Full HD and offers improvement in both picture clarity, detail.
Q: Does the Nova Android TV Box include an HDMI cable?
A: The Nova Android TV Box includes a High-Speed HDMI cable in the box.
Q: How to check for future firmware updates?
A: Firmware will be pushed automatically to your Nova Android TV Box when online. In the event this does not happen, you can manually check for a firmware update in settings.
Q: What connectivity options are included with the Nova Android TV Box?
A: The Nova Android TV Box has both Dual-Band Wi-fi (802.11AC), as well as a 10/100 Ethernet port to connect to your existing network.
Q: How to pair my Bluetooth remote from the home screen?
A: Your Nova Android TV Box will prompt you to pair your Bluetooth remote on the initial setup. However, in the occurrence that it unpairs, simply go to Settings > Add Accessory and place the remote in pairing mode by pressing home and back buttons down together. The LED on the remote, will blink to show pairing mode is active.
Q: What Operating System (OS) does the Nova Android TV Box run?
A: The Nova Android TV Box runs Android TVTM OS (11 or newer). A specially designed Android version for use with a TV and navigation via a TV remote control.
Q: Is there a warranty on the Nova Android TV Box and what is the warranty time?
A: Your Nova Android TV Box comes with a 12-month warranty against manufacturing defects.
Q: Will the Nova Android TV Box work with my TV?
A: The Nova Android TV Box will work with any TV that has an HDMI input.